Special Needs Group - Dania Beach, Florida

Dirección: 302 NW 1st St, Dania Beach, FL 33004.
Teléfono: 8005134515.
Página web: specialneedsatsea.com.
Especialidades: Servicio de alquiler de escúteres, Agencia de cruceros, Oxygen equipment supplier, Agencia de viajes, Wheelchair rental service.
Otros datos de interés: Entrada accesible para personas en silla de ruedas, Estacionamiento accesible para personas en silla de ruedas, Ideal para ir con niños.
Opiniones: Esta empresa tiene 29 valoraciones según Google My Business.
Opinión media: 3.2/5.

Ubicación de Special Needs Group

8005134515

Horario de Special Needs Group

Lunes: 9 a.m.–5 p.m.
Martes: 9 a.m.–5 p.m.
Miércoles: 9 a.m.–5 p.m.
Jueves: 9 a.m.–5 p.m.
Viernes: 9 a.m.–5 p.m.
Sábado: Cerrado
Domingo: Cerrado

Special Needs Group, ubicada en la Dirección: 302 NW 1st St, Dania Beach, FL 33004, es una empresa especializada en brindar soluciones y asistencia a personas con necesidades especiales. Puedes contactarlos al Teléfono: 8005134

Opiniones de Special Needs Group

Gretel Gonzalez

1/5

Buenas tardes mi nombre es Mario Felipes y sinceramente no me gusta escribir nada negativo, pero tuve muy mala experiencia con esta compañía y no me dieron ninguna solución el pasado abril 11 al 16 solicité sus servicios al crucero icon of the seas y cuando llegue a mi habitación la scooter no funcionaba miembros de la tripulación fueron a la habitación ayudarme para poderla usar y no hubo ningún arreglo dicho scooter estuvo toda la semana en mi habitación y sin yo poderle dar uso .
Cuando llegue le hice el reclamo a la compañía y al final nadie me dio solución
Si uno solicita los servicios es porque verdaderamente los necesita mi esposa de 75 años tuvo que estar sin casi poder empujándome una silla regular
Por favor tengan en cuanta a los clientes cuando les hagan reclamos por algo que ustedes están dando servicio el cual no funcionan bien porque yo personalmente no los recomiendo debido a mi muy mala experiencia

Steven Gilkes

1/5

Rented a transport chair for our Alaska cruise from The Special Needs Group. I ordered this chair because it is much lighter and smaller than a traditional wheelchair. When we arrived at our stateroom we noticed the front wheel of the chair was broken off at the hub. No way it was put in our room without noticing that. We called the Special Needs Group and informed them of the issue. They said they would get it taking care of and also sent the same response to us by text message. The next morning still no chair. We sent another text to them, with no response. We waited till 10am. Still with no chair or response. We asked our room attendant if we could borrow one of the ships chairs. They brought us a larger and much heavier wheelchair, but it was better that nothing and all they had. Wanted the smaller and lighter transport chair do to having to push my wife around with my bad back. Called the company upon returning. They refunded our money and then blew us off. Very disappointed. I do want to thank Royal Caribbean for loaning us a chair. Saved our trip.

Hal Hirsh

5/5

I rented a mobility scooter from the Special Needs Group for cruise through the Caribbean. First time and I was nervous. The people at the Special Needs group were so comforting. They checked that the scooter was going to fit in my cabin. They met me at the shuttle bus with the scooter.It was fantastic. Scooter worked great on the ship and also with the ports. I had an early excursion on the last day the Special Needs Group met me at the excursion bus. What great service. Thank you.

Mimi Galeano

5/5

I have used their services a couple of times and it has been an amazing experience! Placing The order was easy and the staff provided great customer service each time I spoke with them. The scooter was in good condition and the delivery was prompt. I highly recommend this company for your rental needs.

Sol Jimenez

1/5

I rented a beach wheelchair for week which they charged 300 plus 140 for pick up and drop off. Unfortunately when they delivered the chair, it arrived unassembled. I called they sent someone over and when he built it the chair was unable to fit out the hotel door, not even elevator. I called to request a pick up and inquire about a refund and they no. It is unfair and unprofessional to not refund for a product that clearly did not work for someone with special needs. They need to be more clear and better informed so they can provide the client with the correct product. I’m utterly disgusted at the lack of importance they had in this matter. I wouldn’t recommend them.

Hank Griffiths

1/5

I would avoid this company like the plague. My mother and father used this company for four different cruise vacations with no prior issues. However, we had to cancel our upcoming Alaska vacation that departed out of Vancouver because my father passed away. The reservation was made over the phone by my parents and a cancellation policy was verbally given to them of $50 as long as it wasn't immediately before the cruise. We cancelled four months prior to the sail date. Cancellation was for a death not for a change of plans. The company didn't care. In fact after cancelling, the company called back and notified us that they made a mistake and that the cancellation fee was actually $75 because it was sailing from an international port. A contract was never signed, the agreement was made over the phone two months prior and there was no compassion due to the death of my dad. They just wanted the extra $25 for a scooter reservation that they will indeed fill for another customer in the next 4 months. In fact when I asked for a supervisor the customer anti-service representative informed me that the supervisor would be in contact with me. A few minutes later, the same representative called me back telling me that the supervisor did not want to talk to me and that the cancellation charge was as described. This is elder abuse and no way to treat a once loyal customer.

Ron Lancaster

5/5

I injured myself shortly before my cruise and I had the need for a scooter while on board the ship. I rented a scooter from SNG group at a very reasonable price and they told me I would be able to use the scooter off the ship in ports if desired. This worked out very well for me. It allowed me the freedom to explore the various ports. I had a problem at the beginning because the scooter didn't fit into my cabin (even though I had a standard balcony). My cabin steward told me I could leave it in the hallway outside my cabin when not in use, but there were no electrical outlets there that I could use for charging. I spoke with the cruise line and they said that they would take the scooter away at night, charge it, and return it to me the next morning. Perfect! I was very pleased with the service offered by SNG and also by the support I received from the cruise line. I had a great time thanks to them!

Gayle Koop

1/5

Ordered a wheel chair for my elderly mother for a cruise. It was a very poor excuse of a wheel chair and we did not use. It was rickety, handles were very sloppy. When I finally heard back the company, they denied there was a problem with the chair. Did offer credit for a future use, my mom is 88, not likely to do this again. Then told me they supply the courtesy chairs available on the cruise which we did use, so we DID "rent" a chair they supplied.

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